How can I book a tour?

If you visit and click on any specific tour page, you’ll see a “Book Now” button. We’ve partnered with a world-leading booking solutions provider named TrekkSoft to provide you with a hassle-free booking process.

What types of payment methods or card services RomeTourTickets accepts?

We use the most reliable and secure payment gateways. We take payment from all major cards from all well-renowned providers including Visa, Mastercard, Amex, etc.

Will I receive a confirmation of the booking?

Yes, a confirmation email with details such as meeting point or start time of the tour, will be sent to the email address provided during booking. You should use an active email address during the booking process.

What are the cancellation policies?

If for any reason you don’t want to join a tour you booked, please contact us at least 24-48 hours before the tour start time to start the cancellation process.

Are there any refund policies?

Yes, we do have a refund policy and it varies from tour to tour. If you follow the cancellation policy we’ll process the refund within 24 hours. If for any reason if we can’t provide you the tour service that booked, though it doesn’t happen, we’ll either offer you another tour slot or a new tour at your suitable time or a full refund. We respect our customer’s decision without giving it a second thought.

How early should we arrive?

These places are some of the most visited tourist attractions worldwide. It is preferred that you reach the meeting point 20-30 minutes before your tour start time. Getingt clear instructions from your guide regarding how the tour will be conducted will give you the best tour experience.

How do I find the guide at the meeting point?

Once you reach the meeting point at the given time you will see one of our members from RomeTourTickets waiting for you holding a placard with ‘Rome Tour Tickets’ sign. Show them the confirmation e-mail or printed voucher and they’ll guide you the next steps.

What happens if we fail to reach the meeting point on time?

We would like to request you to try to reach the meeting point at least 20 minutes before the given tour start time. If for any reason you can’t join the tour, we may offer you next available slot but it’s not guaranteed.

If I want to visit Vatican Museums, which tour would be the best to book?

We organize a wide range of Vatican tours to cover every corner of this smallest state. We suggest yout to check the Vatican tours that we offer and choose the one which interests you the most.

Should we bring our passports with us?

Everyone is required to show a valid photo ID for entering most of the attractions. So for international tourists, passports are the most recommended way to carry and show to the authorities.

Are these tours wheelchair accessible?

No, due to uneven surfaces, authorities of most of the attractions don’t allow any visitor who is dependent on a wheelchair.

Do I need to bring my Student ID?

Yes, if you have confirmed a tour with Student discount applied. And to be eligible for student discount you have to be below 25 years of age and show a valid student ID.

Can we explore the Vatican Museums after our guided tour ends?

Yes, you can if there is enough time before the Vatican closes for the day. Ask your guide during the tour for precise details.

Can I bring a stroller to carry my baby?

Since most locations do not have smooth surfaces in which you can operate a stroller, so carrying a baby stroller inside is not allowed.

Is there any dress code for entering the Vatican?

Yes, knees and shoulders must be covered for both men and women to enter the Saint Peter’s Basilica and other religious venues.

Should I print my confirmation voucher?

It’s not mendatory but if the confirmation email states that a printed copy of the voucher has to be shown during the entrance, then you will have to print your voucher and bring it on the day of your tour.

What are the differences between small group tours and private tours?

In small group tours, group size doesn’t exceed 24 people. One guide operates a tour with a small group of travellers from different backgrounds. But in case of private tours, a guide conducts the tour privately with your group only and nobody else will join you. In this way, you can get the full attention of your guide and gather as many details and information as possible about the visiting places.

Is there any dress code for Colosseum?

There is no fixed dress code for entering the Colosseum but visiting the Colosseum requires a lot of walking. So we recommend our customers to wear comfortable attire and shoes.

What happens if it is raining on the day of booked tours?

In case of Colosseum tours, in extreme weather conditions, the Colosseum Administration may limit access to some or all of its restricted areas (Colosseum, Arena Level, and Third Tier) to ensure the safety of visitors. If any activity is cancelled due to poor weather, you’ll be offered a different date or a full refund.

Which Colosseum tour is best for exploring all of ancient Rome?

We offer various sorts of tours covering the Colosseum, Roman Forum and Palatine Hill. Click here to see all the tours of ancient Rome and choose the one which you find most fascinating.

Can we visit Roman Forum before visiting the Colosseum?

If you have bought an entry ticket only then you are able to enter the venues as per your wish. But if you book the guided tour of Colosseum and ancient Rome, then you will have to enter and take the tour at specific tour time. Once the guided tour ends, you can explore other places at your own pace.

Do all Colosseum tours include access to Underground/ Dungeon/ Arena?

No, the underground of the Colosseum can only be visited in a guided tour and if your booked tour has Underground or Arena Access in the tour itinerary. There are other specific tours which allow access to Dungeon or Arena Floor. Click Here to see all the Colosseum tours to choose from a wide range of tours including access to Private Areas.

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